Refund policy
At Vault Workshop, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase or order confirmation
To start a return, please contact us.
If your return is approved, we’ll provide instructions on how and where to send your item. Please note that returns sent without contacting us first may not be accepted.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Perishable goods or hazardous materials (where applicable)
If you’re unsure whether your item is eligible for return, feel free to contact us before purchasing.
Exchanges
We currently do not offer direct exchanges. The fastest way to receive a different item is to return your original purchase (once approved) and place a new order.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome of your refund request.
If approved, your refund will be processed back to your original payment method within 10 business days. Please note that banks and payment providers may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact Us
For any questions regarding returns, refunds, or your order, please contact us.