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Frequently asked questions
Find answers to common questions about our products and services.
We currently ship Australia-wide using trusted shipping partners.
Shipping times may vary depending on your location and the product ordered, but most deliveries arrive within 7–15 business days.
Tracking information is provided once your order has been dispatched.
If your item arrives damaged, incorrect, or has a major issue, please contact us as soon as possible with your order details and photos of the problem.
We’ll work with you to find a suitable solution. Change-of-mind returns may not be accepted on all products, so please review product details carefully before ordering.
At this stage, Vault Workshop currently ships within Australia only. We hope to expand international shipping options in the future as the store grows.
Once your order has been processed and shipped, you’ll receive tracking details via email. You can use the tracking number provided to monitor your delivery progress.
We accept secure payments through major credit and debit cards, Shop Pay, Apple Pay, and other payment methods supported by Shopify at checkout.